Legal access and wallet records
Our Legal position starts with location and account eligibility: access depends on local law and is available only where local law permits. You must provide accurate account details and complete phone verification before account access is enabled. We record the payment route you choose, such as
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DANA, OVO, GoPay, QRIS, bank transfer or virtual account, so we can match a transaction to the correct account. A change in local rules may affect access, account review or a pending transaction. Our policy team uses the account record, payment reference and your contact request
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to assess a case. The current terms shown on our site control if wording changes.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.